Nothing is more frustrating than receiving a product that doesn't meet your expectations or doesn't fit. We want to resolve this for you as quickly and smoothly as possible. To keep our prices competitive and prevent future mistakes, we ask you to be as specific as possible with your return: why doesn't the item fit? What is the exact reason for the return? Your feedback helps us (and other customers) enormously.

As of January 1, 2026, carriers such as DPD and UPS have significantly increased their rates for return shipments. Collecting a package is logistically less efficient and therefore more expensive than shipping it. Additionally, all returns are manually inspected in our warehouse for damage and contamination.

To avoid having to raise prices for everyone due to excessive return behavior (such as ordering 10 similar products), we charge a return fee per shipment and a handling fee per product. These costs are divided into zones, but we deliberately keep these rates lower than what the carrier actually charges us. Click here for the zones and costs of returning

Tip from our specialists: We often see returns on pistons (often +0.5 oversize is needed while STD is ordered) and starter motors for loaders or tractors often differ (count the teeth). Not sure? Check or measure your product to be replaced and compare it with ours. Measuring is knowing, and this repeatedly confirms that you can save a lot of work and help the environment!

Click the chat icon on our website. Our AI assistant or a team member will help you directly. Have the following ready:

- Your order number
- Which products you want to return
- The specific reason for the return (photos help with damage!)

Also remember that every tip or idea helps us offer more targeted products in the future. Is something missing in the image, a seal or a size; please let us know!

After verification in the chat, you will receive a link to our return portal.

- Complete the details and finalize the request.
- You will receive a confirmation email with the return label and further instructions within minutes.

Return portal not working? This may be due to the following:

- Do you live outside the European Union (including United Kingdom, Switzerland, USA, Norway)? For returns from countries outside the EU, a different procedure applies. Because the costs for these shipments depend heavily on weight, box dimensions, and customs value, this is always customized. We therefore calculate the current costs through one of our return specialists.
- Also always make sure you return within 14 calendar days. Only with exception can this be deviated from.

- Protection: Package the product carefully in the original box. The product must not be loose in the box to prevent transport damage. Pay attention to radiators: these must be extra well protected; a fall of 40cm already causes irreparable damage!
- Condition: Products that are returned dirty or damaged are unusable to us and cannot be (fully) refunded. We need to resell the products after receipt and we have learned that a customer won't accept it if it looks like it has been used. And obviously this is logical.
- Ship: Print the label, stick it on the box and bring it to the indicated drop-off point. Keep your shipping receipt safe. It may be that a carrier like DPD or UPS offers the service on-site, read the carrier's terms for this.

After receipt, we inspect your return. Please allow for a processing time of up to 14 business days due to volume and thorough inspection.

You will receive the refund (minus the return and handling fee) within 5-7 business days after approval. Need the right product? Place a new order directly on the website.

Did we send the wrong product or was it delivered damaged? Our apologies! Select the option 'Item missing' or 'Product damaged' in the chat. We will send the correct item free of charge and via our Fast-lane with priority.

Important: The incorrect package must be returned immediately to complete this process administratively.