Skip to main content

How do I return my products?

Our return process is digital and hassle-free. To ensure a fast refund and compliance with our policy, please follow these four steps carefully.

Updated over a week ago

Our return process is quick and easy. Simply start a chat with us and we'll guide you through it.

Step 1: Start a Return Request via Chat

Click the chat icon on our website and let us know you'd like to return a product. Please have the following ready:

Your order number
​ The product(s) you want to return
​ The reason for your return

Our support agent will verify your order and provide you with a link to our return portal where you can complete the request.

Step 2: Complete the Return Portal

Once you receive the return portal link:

  1. Fill out the form with the required details

  2. You will receive a confirmation email with return instructions and a return label within a few minutes

Step 3: Package and Ship

  1. Packaging: Securely package the product in its original box or equivalent protective packaging. The product must be protected against movement inside the box.

  2. Return label: Print the return label from your confirmation email and affix it to the outside of the package.

  3. Ship: Bring the package to the shipping point indicated in the instructions. Keep your shipping receipt as proof of return.

Step 4: What Happens Next?

Once we receive your return, inspection typically takes 1–3 business days. What happens after that depends on your situation:

If you ordered the wrong product

You will receive a refund to your original payment method within 5-7 business days after inspection. If you still need the correct product, please place a new order on our website as soon as possible so we can ship it to you quickly.

If we shipped the wrong product

We apologize for the error! We will ship the correct product to you as soon as possible at no extra cost. You don't need to place a new order — we'll take care of it.

Important Information

Return window: Returns must be requested within 14 calendar days of the delivery date.
​ Return conditions: Items must be in re-saleable condition — undamaged and unused in original, unmarked packaging. Items not meeting these conditions may result in a partial refund or refusal.
​ Return shipping cost: The cost of the pre-paid return label will be deducted from your refund, unless the return is due to an error from our side (e.g., wrong item shipped or defective product).

  • International (Outside EU): Start a chat with us and we'll provide a return label for your location.

Questions?

If you have any questions about the return process, just ask us via the chat on our website. We're here to help!

Did this answer your question?