After your order ships, you receive email updates with tracking information and status changes. Check your inbox (and spam folder) for emails from us or the carrier with the latest updates.

Can't find the emails? Our AI assistant is ready to help. Click on the chat feature on our website, provide your order number, and you'll instantly see the current location of your package.

Unfortunately, it's becoming more common for a package to be scanned as "delivered" while it hasn't physically arrived yet. This is due to the high time pressure and point system that delivery drivers (such as at DHL and DPD) work with; they must complete their routes within strict deadlines.

- Don't worry: In 99% of cases, the package will still be delivered within 1-2 business days.
- Check your surroundings: Take a look at your neighbors or a familiar pickup point nearby.
- Driver accountability: Because drivers are personally held responsible for missing packages, shipments almost always turn up.

Besides the scanning method mentioned above, shipments can be delayed due to customs processing (for international orders), congestion at sorting centers, or extreme weather conditions.

Please note: In rare cases, a package may be damaged during transport (for example, due to leaking liquids). We have optimized our packaging for this, but should this happen, we will of course resolve it for you immediately.

We understand this can be frustrating, and we have now officially filed this process as a complaint with the carriers internally.

Because packages after an incorrect "delivered scan" almost always appear within a few days, we kindly ask you to wait at least 4 business days after the status changed to delivered before reporting a 'lost package' to us.

Is your shipment still missing after this period? Contact us via chat and we will immediately start an investigation for you.