Check your shipment emails
After your order ships, you receive email updates with tracking information and status changes. Check your inbox (and spam folder) for emails for the latest updates.
Check your order status via chat
If you can't find the email updates or need more details, contact our AI assistant via the chat on our website. Simply provide your order number and we can instantly check the current status and location of your shipment.
Common reasons for delays
Shipments can sometimes be delayed due to customs processing (for international orders), carrier backlogs, or weather conditions. Most delays resolve within 1-2 business days.
Tracking shows "delivered" but you didn't receive it?
Check with neighbors or other household members
Look for a delivery notice — the carrier may have left it at a pickup point
Contact us via chat and we'll investigate with the carrier
Need further help?
If your shipment has been delayed for more than 5 business days beyond the estimated delivery date, contact us via chat and we'll look into it for you.